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Hy-Vee Introduces New Retail Security Team to Stores


December 29, 2021 | News & Press Releases


WEST DES MOINES, Iowa (Dec. 29, 2021) — As part of its ongoing efforts to ensure the health and safety of both its customers and employees, Hy-Vee is introducing its new Hy-Vee Retail Security team to retail stores across its eight-state region. 

Hy-Vee has long worked with third-party security contractors or off-duty law enforcement that work in a security capacity throughout its eight-state region. The goal with this team is to create a consistent look for the security team and consistent approach to customer service and security across all of stores. 

Hy-Vee Retail Security officers will be present in Hy-Vee stores during operating hours. These officers, many of whom come from a law enforcement background, are specially trained to defuse situations and equipped to protect the safety of both Hy-Vee customers and employees. The officers have been through training designed by Hy-Vee retail security leaders alongside law enforcement partners.

“Hy-Vee has a strong history of doing anything for our customers, and these officers will be held to that same standard,” said Jeremy Gosch, Hy-Vee’s president and chief operating officer. “These officers will help provide another layer of safety and security for our customers, and will work alongside our store employees to deliver the same helpful smiles and outstanding service everyone expects at their local store.”

Officers are in several stores now, and more officers are completing the Hy-Vee Retail Security Training program so they can begin serving in other Hy-Vee stores across the company’s eight-state region in the near future. Hy-Vee is actively recruiting for officers to join the new Hy-Vee Retail Security team. Interested applicants can connect with the Retail Security team at [email protected].

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Hy-Vee, Inc. is an employee-owned corporation operating more than 285 retail stores across eight Midwestern states with sales of more than $12 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10 Most Trusted Brands and has been named one of America’s Top 3 favorite grocery stores. The company’s more than 93,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional information, visit www.hy-vee.com.