Hy-Vee Announces Partnerships with National Online Grocery Delivery Services
July 10, 2018 | News & Press Releases
WEST DES MOINES, Iowa (July 10, 2018) — Hy-Vee, Inc. announced today that it will partner with two national online grocery delivery services, Instacart and Shipt, to expand Hy-Vee’s delivery footprint and provide new and convenient shopping options to Hy-Vee customers in more than two dozen markets.
“Hy-Vee is excited to provide customers even more same-day delivery options by partnering with these national services,” said Matt Ludwig, Hy-Vee’s chief information officer and executive vice president of e-commerce. “As online grocery marketplaces experience rapid growth, Hy-Vee is matching pace to provide our customers a variety of personalized grocery delivery options.”
Hy-Vee will continue to offer its online shopping experience and wide range of products through its Hy-Vee Aisles Online service, with Instacart and Shipt offering expanded delivery areas and same-day delivery to help even more Hy-Vee customers balance busy lives.
Similar to Hy-Vee Aisles Online, customers who use the delivery services can note their grocery preferences, choose a delivery window and pay for their orders all on the Shipt or Instacart mobile apps or websites.
Hy-Vee is looking forward to launching these exciting partnerships and bringing even more of Hy-Vee’s quality products to customers’ doorsteps, Ludwig said.
“With 245 stores across an eight-state region, Hy-Vee is always looking to meet customers’ needs,” Ludwig said. “Instacart and Shipt were a natural fit as more Hy-Vee shoppers look for same-day delivery options.”
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Hy-Vee, Inc. is an employee-owned corporation operating more than 245 retail stores across eight Midwestern states with sales of $10 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10 Most Trusted Brands and has been named one of America’s Top 5 favorite grocery stores. The company’s more than 80,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional information, visit www.hy-vee.com.
Shipt is a membership-based online grocery marketplace delivering fresh foods and household essentials through a community of shoppers and a convenient app. Shipt offers quality, personalized grocery delivery to members for $99 per year, and is available to nearly 50 million households in more than 150 markets across the country. Throughout 2018, Shipt will continue to expand by adding both Target stores and additional retailer partners to its online marketplace, offering members more options to shop. Shipt was founded in The Magic City, Birmingham, Alabama, and maintains offices in Birmingham and San Francisco. For more information, visit Shipt.com.
Instacart helps people cross grocery shopping off their to-do lists with just a few clicks. Customers use the Instacart website or app to fill their virtual shopping cart with items from their favorite, local stores and Instacart connects them with shoppers who hand pick the items and deliver them straight to their door. Founded in San Francisco in 2012, Instacart has quickly scaled to over 240 markets and partnered with retailers across North America, including popular national chains as well as local, regional grocers. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and eat fresh food from the most trusted grocery brands. Instacart is the only grocery service that can meet today’s on-demand lifestyle by delivering in as little as one hour. Try it without delivery fees for 14 days at www.instacart.com.
Frequently Asked Questions
How do the services work?
Shipt and Instacart are grocery delivery services that allow customers to order Hy-Vee groceries online for same-day delivery.
To see if Instacart or Shipt delivers to your specific address, visit their website or download their app.
Where will the services be available for delivery of Hy-Vee groceries?
| Instacart |
|
Shipt |
|
| City |
Date |
City |
Date |
| Minneapolis, Minnesota |
July 24 |
Minneapolis, Minnesota |
July 24 |
| Omaha, Nebraska |
July 24 |
Kansas City, Missouri |
July 24 |
| Bloomington, Illinois |
July 24 |
Lawrence, Kansas |
July 24 |
| Springfield, Illinois |
July 24 |
Topeka, Kansas |
July 24 |
| Jefferson City, Missouri |
July 24 |
Omaha, Nebraska |
July 26 |
| Sycamore, Illinois |
July 24 |
Lincoln, Nebraska |
July 26 |
| Columbia, Missouri |
July 24 |
Davenport, Iowa |
August |
| Peoria, Illinois |
July 24 |
Cedar Rapids, Iowa |
August |
| Quad Cities, Iowa and Illinois |
July 24 |
Iowa City, Iowa |
August |
| Faribault, Minnesota |
July 24 |
Dubuque, Iowa |
August |
| Rochester, Minnesota |
July 24 |
Waterloo, Iowa |
August |
| Lincoln, Nebraska |
July 24 |
Mason City, Iowa |
August |
| Grand Island, Nebraska |
August |
Sioux Falls, South Dakota |
August |
| Des Moines, Iowa |
August |
Des Moines, Iowa |
August |
| Kansas City, Missouri |
August |
Rochester, Minnesota |
August |
| Sioux Falls, South Dakota |
August |
Columbia, Missouri |
August |
| Springfield, Missouri |
August |
Springfield, Missouri |
August |
| Topeka, Kansas |
August |
Jefferson City, Missouri |
September |
| Manhattan, Kansas |
August |
St. Joseph, Missouri |
September |
| Mankato, Minnesota |
August |
Manhattan, Kansas |
September |
| Cedar Rapids, Iowa |
August |
Mankato, Minnesota |
September |
| Dubuque, Iowa |
August |
Sioux City, Iowa |
September |
| Iowa City, Iowa |
August |
|
|
Instacart: https://www.instacart.com/
Shipt: https://www.shipt.com/
How do I get started?
You’ll sign up with the delivery service at their website or through their app. Membership and/or delivery fees may apply. Please see each website or app for specifics.
Once you’re signed up with the service, you select Hy-Vee and start shopping. You’ll also pay through their website or app.
Who fills my order?
Each delivery service has their own shoppers that will shop at Hy-Vee stores and deliver orders, and you can choose to tip them with your order or in cash when they arrive. You will be notified by the service of your order status and delivery arrival times, per your preferences.
Are there Hy-Vee products and services I can’t get through the services?
Items that Hy-Vee offers through the Hy-Vee Aisles Online catalog will be available through the delivery services and will follow in-store pricing.
Hy-Vee’s Fuel Saver + Perks program, and other special promotions, will continue to be offered in Hy-Vee stores and through Hy-Vee Aisles Online, but will not be available through Instacart or Shipt at this time.
Who do I contact if I have a problem with my order?
Customers should notify Shipt or Instacart with any issues related to their order.
Products purchased from Hy-Vee through the delivery services can be returned to Hy-Vee with a printed or digital receipt.
Customers with concerns or additional questions should contact:
Shipt: https://www.shipt.com/ or 205-502-2500
Instacart: https://www.instacart.com/ or 1-888-246-7822