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Pharmacy FAQ and Info

Here are some common questions relating to managing your prescriptions online. If you have additional questions please don't hesitate to call your pharmacy.

Verify Identity

  1. Why do I need to verify my identity when signing up for a pharmacy account?
    • For your protection, your responses are only used for verification and nothing else. This information is not shared, sold, or used for any purpose other than to verify your identity and protect your account. The questions are generated from IDology, an identity verification company dedicated to fraud prevention.
  2. What should I do if I cannot pass the Identity Verification?
    • You will need to stop into a Hy-Vee pharmacy and provide your date of birth and last name.

Refill Prescriptions

  1. If I create a Hy-Vee Pharmacy account online, will I still be able to call in refills?
    • Yes, you can choose whichever method is convenient for you for refilling.
  2. Can I refill a prescription for a family member?
    • You can refill prescriptions for an adult, child, or yourself with Family Accounts
    • You will need to verify your identity prior to managing your family's prescriptions.
    • If either the adult or child has been added to your pharmacy account, you can simply select the prescription you want to refill

View Prescription Status

  1. How do I view the prescription status?
    • When you sign into your My Hy-Vee account and navigate to My Pharmacy Home, you’ll see prescription status for you and any of your family members you are managing. Prescriptions appear on this screen if they fall into one of the statuses:
      • In Progress
      • Ready for Pick Up
      • Picked-Up

Get Notified

Did you know we'll text you when your prescription is ready? To get Pharmacy text alerts, simply provide your cell phone number to you Hy-Vee Pharmacy staff and then text HVALLOW to 35244.


Contact-Free Delivery

  1. Do all Hy-Vee Pharmacy locations offer delivery?
    • Delivery options may vary by location. Please contact your store for more information.
  2. Are all prescriptions eligible for delivery?
    • Not all prescriptions are eligible. Controlled substances and medications that require refrigeration may not be able to be delivered. Call your Hy-Vee Pharmacy for details.
  3. Will my insurance plan affect the eligibility of my order being delivered?
    • Delivery is not available for some insurance and benefit plans. Call your Hy-Vee Pharmacy for details to check eligibility for your prescription delivery.

View Statement Report

  1. How can I obtain a prescription summary for myself or a family member?
    1. When you sign into your My Hy-Vee account and navigate to My Pharmacy Home
    2. Select “Order History & Reports” from the left navigation
    3. Choose the family member and appropriate date range and select “View Report”

Prescription Prepay

(Beta Release Only - Not available at all stores)
  1. What is Prepay?
    • When your prescriptions are ready for pickup, you can now pay for them online.
  2. How do I use Prepay?
    • You must have a registered Hy-Vee pharmacy account online.
    • Go to the pharmacy homepage and click on My Pharmacy.
    • Log in to your pharmacy account then click on Prescription Status to view the status of your prescriptions.
    • Once you have prescriptions that are ready to pick up, you will then see an option to pay for those prescriptions online.
  3. When is my card charged?
    • Your card will be charged when you pick up your prescriptions at your Hy-Vee pharmacy.
  4. Can I still pay inside the store with cash or credit card?
    • Yes. If you don’t want use prepay, you can still pay in store.
  5. Can I use FSA/HSA to prepay for my prescriptions?
    • We cannot accept Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA) as online payment options at this time.
  6. Will Fuel Saver rewards apply with prepay?
    • We cannot apply Fuel Saver rewards for prepay transactions at this time.