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FAQs

How much does standard delivery cost?

How much does "Get it faster" delivery cost?

Is there a fee for standard pickup?

How much does "Get it faster" pickup cost?

Is there a minimum order amount for delivery?

Is pickup free with Hy-Vee PERKS+?

How much does "Get it faster" delivery cost with Hy-Vee PERKS+?

How do I choose my store for pickup or delivery?

What is Fuel Saver Cash Conversion?

Is there a limit on how much I can spend on gift cards online?

Is there a limit on how much I can spend on open-loop prepaid cards?

Who can utilize the Cash Conversion program?

What type of payments are accepted?

Why am I required to provide credit card information if I am paying with a Hy-Vee gift card?

Are there any exclusions?

When will my credit card be charged?

How can I convert my Fuel Saver to Hy-Vee Cash?

Do I have the option to convert a portion of my Fuel Saver?

Do you save my credit card information?

How do I remove a bank preauthorization hold on a canceled order?

Once I convert to Hy-Vee Cash, can I convert back to Fuel Saver?

Why do I need to create an account?

Where can I redeem my Hy-Vee Cash?

How do I update my account information?

How do I redeem my Hy-Vee Cash?

When does my Hy-Vee Cash expire?

How does Hy-Vee use my account information?

Can I earn Fuel Saver rewards on my purchases?

What happens if I have more Hy-Vee Cash than my purchase price?

I don't have a Hy-Vee PERKS card. How can I get one?

Why isn't the site working on my iPhone?

Are prices online the same as those in store?

If I add an item to my cart that's an approximate weight (like bananas or ground beef), how will I be charged?

What happens if the price of an item I ordered changes after I place my order?

Can I add items to my cart throughout the week without placing my order until the end of the week?

What happens if an item changes price after I add it to my cart but before I place my order?

Can I use coupons online?

Why can't I see any discount in my shopping cart for my coupons?

What if an item is out of stock? Can I choose whether I'm OK with a substitution on an item-by-item basis?

I'm not finding everything I need. Can you help?

Can I add an item to my order after I check out?

Can I delete an item from my order after checkout?

What if a product is spoiled or less than perfect?

Can tobacco be delivered with my online order?

How can I view my receipt?

How do I reserve a time slot for pickup or delivery?

Where do you deliver?

Does someone have to be home to accept the delivery?

What do I need to accept my delivery order?

What if no one is home to accept my delivery order?

What if the weather is bad? Will my order still be delivered?

May I tip the delivery person?

Why do I need to create a Hy-Vee account?

Can I pay for my online order with my SNAP/EBT card?

How do I add my SNAP card as a payment method?

How do I use my SNAP/EBT benefits when checking out?

What happens if I don't have enough SNAP/EBT benefits funds to pay for my entire curbside pickup order?

Why do I need a second form of payment in addition to my SNAP/EBT card?

What if I don't have enough funds on my SNAP/EBT card to pay for my entire online order?

When will my credit card or debit card be pre-authorized?

Why is my credit or debit card charged for the difference between the estimated and actual total on weighted items (like produce or meat products)?

What happens if I don't have enough SNAP/EBT benefits balance to pay for my entire online order?

Is there a minimum purchase required to place a SNAP/EBT order?

Can I apply both my SNAP and WIC benefits to my online order?

Which locations accept SNAP/EBT benefits online?

Can I get delivery from any Hy-Vee store?

How do I use my SNAP/EBT benefits when adding additional items to my order that has already been placed?

How can I tell if an item is SNAP/EBT eligible?

Will the Hy-Vee PERKS Plus membership work with SNAP/EBT orders?

Who can I talk to if I have questions about my Hy-Vee order?

Why don't I see my products on the site?

How can I provide Hy-Vee with images and product data?

What is the new Hy-Vee PERKS Plus plan?

Is there a minimum purchase required for pickup?

How do I check if my address is eligible for delivery?

Why is my address not eligible for delivery when I only live a few miles away from the store?

Can I select which store delivers my order?

How will the personal shopper reach me when they are shopping?

How do I purchase a Hy-Vee PERKS Plus membership?

How do I use a QR code to sign up in store?

What payment options are available for a membership?

Will I receive a receipt when I sign up for a membership?

How can I gift a membership to someone?

Do I need to have a Hy-Vee PERKS card to purchase a membership?

I purchased a Hy-Vee PERKS Plus membership. How do I link a Hy-Vee PERKS card to my membership?

Will I still be able to provide my phone number at checkout in stores instead of swiping my Hy-Vee PERKS card to get membership benefits?

Do I need to use the Hy-Vee mobile app to access my membership?

If I'm not satisfied with my membership, can I cancel it?

Is there a free trial of the Hy-Vee PERKS Plus membership?

Can I share my Hy-Vee PERKS Plus benefits with other individuals in my household?

Will my membership automatically renew?

Where do I manage my Hy-Vee PERKS Plus membership account?

Will the Hy-Vee PERKS Plus membership program create changes to the Hy-Vee PERKS program?

Are all items eligible for Fuel Saver rewards for Hy-Vee PERKS and PERKS Plus members?

Can't find what you need?

We are here to help you.

Hy-Vee Customer Care Center

Monday-Friday

7:00 a.m. - 7:00 p.m., CT

Saturday/Sunday

9:00 a.m. - 5:00 p.m., CT

(excluding holidays)

Hy-Vee Customer Care

(800) 772-4098

Hy-Vee PERKS® Customer Care

(800) 232-2580

Hy-Vee Product Information

Monday-Friday

(800) 772-4098 [email protected]

Media Inquiries

Communications Department

(515) 559-5770

Corporate Office

Hy-Vee, Inc.

5820 Westown Parkway

West Des Moines, Iowa 50266-8223

(515) 267-2800