Ask Hy-Vee
FAQs
Standard delivery costs $9.95, with delivery in as little as 2 hours. Orders must meet a $29.99 minimum, or a $4.95 service fee will be added.
"Get it faster" delivery costs $14.95 and arrives in as fast as 30 minutes. With Perks+ delivery costs $4.95.
No. Standard pickup is free, with pickup in as little as 2 hours.
"Get it faster" pickup costs $9.95 and is ready in as fast as 30 minutes. With Perks+ pickup is free.
Yes. Standard delivery orders must meet a $29.99 minimum. If your order total is below $29.99, a $4.95 service fee will be added at checkout.
Yes. Hy-Vee PERKS+ members receive free standard pickup, with pickup in as little as 2 hours, and free "Get it faster" pickup in as fast as 30 minutes.
With a Hy-Vee PERKS+ membership, "Get it faster" delivery costs $4.95, with delivery in as fast as 30 minutes.
Sign in to your Hy-Vee account, then select the map pin icon at the top of the screen. Select “change” next to location to set your store for pick up or delivery.
Fuel Saver Cash Conversion is a program offered to Wisconsin Hy-Vee customers to convert Fuel Saver to store credit — "Hy-Vee Cash" — to use on their next transaction.
Yes. Purchases of closed-loop gift cards (cards specific to a single business or retailer, like a Hy-Vee gift card) are limited to $1,999.99 per individual, per day, per store (excluding fees).
Yes. Purchases of open-loop prepaid cards (prepaid cards not tied to a specific business, like Visa or Mastercard gift cards) are limited to $999.99 per individual, per day, per store (excluding fees). Available in-store only — not sold online.
Only customers with a preferred store (My Hy-Vee) in Wisconsin will have the option to convert Fuel Saver to Hy-Vee Cash.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using your PayPal account, Venmo account, or Hy-Vee gift cards. Plus, learn how to pay online using your WIC benefits and SNAP/EBT card.
When using a Hy-Vee gift card, you will need to provide a valid credit card in case your order total exceeds the gift card balance. Your Hy-Vee gift card will always be charged first. If your order total increases due to variable-weight items, special requests, etc., we will charge up to the estimated total to your gift card and any remaining balance to your credit card.
Yes. The following items are excluded from Hy-Vee Cash redemption: alcohol, tobacco, fuel, price-controlled milk products, kerosene, insurance or any other third-party payments for prescription drugs or other products or services, co-pays and deductibles for government-funded benefit programs (where prohibited), postage stamps, lottery tickets, money orders, money transfers, pre-paid debit cards, gift-card purchases, amusement or entertainment tickets, fundraising activities (script program), donations, taxes, returned check service fees, Joe Fresh clothing and accessories, and items prohibited by law.
We will preauthorize or place a hold on your credit card at the time you check out online. The final charge to your credit card will not happen until your personal shopper has collected all of your items. The final charge typically varies from the original estimated amount online due to variable-weight items, in-store promotions, and substitutions or out-of-stock items.
The Cash Conversion option is available via the Hy-Vee app and on Hy-Vee.com. Ensure your home store is set to a Wisconsin location before converting.
On the mobile app: Go to the PERKS Hub, tap Store Credit, and then select Convert My Rewards.
On Hy-Vee.com: Go to the Hy-Vee PERKS page and select Convert to Store Credit, then click Convert My Rewards.
You must convert all Fuel Saver to Hy-Vee Cash. There is no option to convert only a portion.
It is our top priority to keep your credit card information safe. Please read our Security Policy to learn about our commitment to protecting your information. To make checkout quicker, we can store a "token" of the most recent card you used. To prevent unauthorized access, we will ask you for your password to authorize future use of your credit card, and your information is encrypted before it is sent over the internet. You may also choose to enter your credit card information each time you place an order.
Once your order has been canceled, we will reverse the preauthorization to remove it from your account. The timing of this reversal will happen according to your bank's policy.
Once Fuel Saver is converted to Hy-Vee Cash, you cannot convert back to Fuel Saver.
An account must be created to securely store eligible payment methods for future use. In addition to storing payment methods, creating an account will save shopping preferences and offer personalized suggestions based on your purchases.
Hy-Vee Cash can be redeemed at Wisconsin Hy-Vee stores or for Aisles Online purchases where the account home store is a Wisconsin store and the order is filled from a Wisconsin store. The converted cash cannot be redeemed at partner fuel stations for merchandise.
Once you are logged in, click "My Profile" on the site menu to access your account settings.
The Hy-Vee Cash you convert will be automatically applied to your next purchase when you use your Hy-Vee PERKS card.
Hy-Vee Cash will expire 30 days from the time it is earned.
Please read our Privacy Policy to learn about our commitment to securing your information.
Yes, you will earn Fuel Saver rewards if you have a Hy-Vee PERKS card linked to your account and make purchases that qualify for Fuel Saver rewards.
The remaining rewards will stay on your card until they are used up or they expire.
You can enroll in the free Hy-Vee PERKS program online by visiting Hy-Vee PERKS. Once enrolled, you can access your Hy-Vee PERKS card digitally anytime through the Hy-Vee app or website. You also may request to have a physical Hy-Vee PERKS card mailed to your home address here.
Please ensure your browser is not in private browsing mode. This has been known to have adverse effects on your browsing experience. You also may want to check cookie settings on your device:
iOS
Go to Settings → Safari → Turn off Block All Cookies
Force-close the Hy-Vee app
Open Safari (to reinitialize your settings)
Reopen the Hy-Vee app, return to the main login screen, and log in
Android - Chrome
Open the Chrome app
At the top right, tap the three dots and then tap on Settings
Tap Site Settings (toward the bottom) and then Cookies
Turn Cookies on
Open the Hy-Vee app, return to the main login screen, and log in
Android - Samsung
Open the Samsung internet browser
At the bottom right, open the menu icon, and tap on Settings
Tap on Privacy and Security
Allow Cookies
Open the Hy-Vee app, return to the main login screen, and log in
Prices available online are the same as what you would see in store. However, please note that prices can continue to update before you place your order, even if an item has already been added to your cart. Prices for items you purchase will be locked in when you check out. Please see our Terms of Sale for our full pricing policy.
In your cart, you'll see an estimated weight and price for items priced by the pound. When we assemble your order, each item will be weighed, and you'll only pay for the actual weight of the items you purchased.
Prices for items you purchase are locked in at the time of checkout.
Yes! One great feature of shopping online is being able to add items to your cart throughout the week and place your order only when you are ready.
The prices of items in your cart will continue to update until you place your order online.
Yes! You can browse through coupons online and load them to your account. However, online orders cannot accept paper coupons.
Discounts from digital coupons may not be reflected in your shopping cart. However, discounts will be applied when your store fulfills your order. The discounts will be reflected in your final charge. Browse digital coupons here.
During checkout, you will have the ability to select from three different scenarios if your original item is out of stock. The "best match" selection means your personal shopper will choose an equivalent item for you; the "let me choose" selection means you can choose substitutions per item; and "no substitutions" means we will not select a replacement if your original item is not in stock. You will pay the price of the replacement item, even if you choose your own substitution.
While we may not be able to fulfill all requests, you may add a special request in the notes for your personal shopper at checkout. Our helpful employees will do their best to find and shop your request with the rest of your order.
After you place your order, you can add items to it up to two hours before your scheduled pickup or delivery time. You can add items to your order by navigating to the Order History section of your account. Log in to your account, select Order History in your account dropdown, then select Add Items to Order. Please note this can only be done on a browser and not the app.
You are welcome to contact us through the contact information provided in your confirmation email and request that an item be removed from your order. We will make every effort to remove the item from your order, depending on where we are in the fulfillment process.
Contact us through the contact information provided in your confirmation email. We may issue you a refund, send a new product, or take another corrective action.
We do not deliver tobacco products. At this time, tobacco is only available for purchase in store or via online pickup orders.
Your receipt is available digitally via text, the Hy-Vee mobile app, and/or on Hy-Vee.com.
How to view your digital receipt via the Hy-Vee mobile app:
-
Log in to the Hy-Vee mobile app
-
Select your profile icon, located in the top-right corner of the page
-
Select Order History
-
Select the order date you wish to view
-
Select Order Details
How to view your digital receipt via desktop on Hy-Vee.com:
-
Log in to your Hy-Vee account
-
Select your name, located in the top-right corner of the page
-
Select Order History
-
Select View Order on the order you wish to view
-
Scroll down to view digital receipt
You will be prompted to choose a time slot during checkout. You can only reserve a time slot that's at least two hours after your checkout time.
We will only deliver online ordered items to locations where we provide delivery services. To see if your address is within our delivery radius, please follow these steps:
-
Log into your Hy-Vee account (or create an account if you are a new user).
-
At the top of the page, change your shopping preference from "Pickup" to "Delivery."
-
Enter the delivery address to confirm if it's eligible for delivery.
Yes, someone needs to be home to accept delivery orders.
We may require the person accepting your delivery order to provide proof of identity and age (e.g. if there is alcohol in your order). We also may ask you to show us the card used to purchase the order for verification purposes.
If there is no one home or no age-appropriate person home, if relevant, to accept delivery of your order, we will be unable to deliver your order and may contact you to arrange for delivery at a different time. Additional charges for perishable items and delivery fees may apply.
We will make every attempt to deliver your order as promised, but the safety and well-being of our drivers is our priority. We will contact you to confirm a new delivery time if your order is delayed due to the weather.
Yes, our delivery people can accept tips, although tips are not required. You may add a tip during the online checkout experience or tip in person when receiving your order. (NOTE: Once submitted, online tips cannot be adjusted.)
An account must be created to securely store eligible payment methods for future use. In addition to storing payment methods, creating an account will save shopping preferences and offer personalized suggestions based on your purchases.
Yes, we accept SNAP/EBT cards as payment for curbside pickup and delivery orders. Please note that grocery delivery fees cannot be charged to your SNAP/EBT card and will need to be covered with an alternative form of payment, such as a debit or credit card. Learn how to apply your SNAP/EBT card to your online grocery order.
You can add your SNAP card as a saved payment method on My Account or at the time of checkout via the Hy-Vee mobile app and/or on Hy-Vee.com.
How to add your SNAP card via the Hy-Vee mobile app:
Option 1: My Account
-
Log in to your Hy-Vee account
-
Select your profile icon, located in the top-left corner of the page
-
Select SNAP Card
-
Select Add SNAP Card
-
Enter SNAP Card Number and PIN
-
Select Save
Option 2: At Checkout
-
Log in to your Hy-Vee account
-
Proceed to Checkout
-
On the Review & Pay page, select Add SNAP Card
-
Enter SNAP Card Number and PIN
-
Select Save
How to add your SNAP card via desktop on Hy-Vee.com:
Option 1: My Account
-
Log in to your Hy-Vee account
-
Select your name, located in the top-right corner of the page
-
Select My Profile
-
Select Payment Methods
-
Select Add SNAP Card
-
Enter SNAP Card Number and PIN
-
Select Save
Option 2: At Checkout
-
Log in to your Hy-Vee account
-
Proceed to Checkout
-
On the Review & Pay page, select Add SNAP Card
-
Enter SNAP Card Number and PIN
-
Select Save
To use your SNAP/EBT benefits, choose the SNAP/EBT card option when selecting your payment method during checkout. There will be a green toggle option shown when the benefits are being used.
If you don't have sufficient SNAP/EBT funds to cover your entire SNAP/EBT eligible order, we can split your order payment with a debit or credit card or remove items from your order. We recommend checking your SNAP/EBT balance by calling the phone number on your card before you arrive to pick up your order.
Your secondary form of payment, such as a valid debit or credit card, will be used to cover your remaining balance (if any) that is not covered by your SNAP/EBT card. This can include:
-
Items not eligible for SNAP/EBT (The USDA has provided a useful guide on what items you can expect to be covered.)
-
Grocery delivery or express pickup fees, if applicable
-
If your order total is greater than your available balance on your SNAP/EBT card Any items that are not SNAP-eligible, differences in cost for higher-priced substitutions, fees, delivery or shipping charges, and tips must be paid using a secondary payment method.
Additionally, items added via texting your shopper or through special instructions at checkout will also be charged to the secondary payment method.
If you don't have sufficient funds on your SNAP/EBT card to cover your entire order, the remaining balance will be charged to your secondary form of payment (a valid debit or credit card). Or you can remove items from your order, so your available funds cover your total balance. We recommend checking your balance by calling the phone number on the back of your SNAP/EBT card before placing your order.
Upon placing an order, your credit or debit card will be pre-authorized for the estimated total amount of non-SNAP eligible items (including any additional fees). This pre-authorization reserves the estimated amount to ensure sufficient funds are available; however, you will only be charged the actual final amount upon completion and processing of your order. If your entire estimated order total is charged to your SNAP card, your credit or debit card will be pre-authorized for $0.00.
The final cost of weighted items — such as produce, meat or deli products — may vary slightly from the initial estimated price. This is because the exact weight of an item is only known once the order is fulfilled. If the final item price exceeds the initial estimated price, the difference will be automatically charged to your credit or debit card (not your SNAP card) to ensure that your SNAP benefits remain protected and are used securely.
If you find that you don't have sufficient SNAP/EBT funds to cover your entire SNAP/EBT eligible order, we can split your order payment with a debit or credit card or remove items from your order.
No minimum purchase is required for curbside pickup orders. There is a minimum total of $29.99 required for delivery orders, or a $5.99 service fee will apply to delivery orders under $29.99.
Yes, both SNAP and WIC benefits can be used on your online order. Reference the WIC section for more information on adding your WIC benefits as a payment method.
All Hy-Vee and Dollar Fresh Market locations accept SNAP benefits online.
Delivery is available at participating Hy-Vee stores. Check the Hy-Vee mobile app or go online to Hy-Vee.com to see which stores offer delivery.
Like when you placed the original order, choose the SNAP/EBT option when selecting your payment method during the add items process. If the SNAP/EBT option is not selected, the additional items added will be charged to your backup payment card — either debit or credit.
When shopping on Hy-Vee.com, look for the green SNAP label located under the product name. For the most accurate information, always consult your state's official SNAP/EBT resources.
SNAP is a federal program administered by the USDA. Eligible food items are defined by federal SNAP/EBT guidelines and your state. Hy-Vee provides tools to help identify eligible items but does not determine eligibility. For questions about eligibility, please contact your state's SNAP office or call the number on the back of your card.
Yes! If you are a Hy-Vee PERKS Plus member, you can still use your SNAP/EBT benefits as payment for eligible items. As a member, you'll also receive free, unlimited 2-hour express pickups and free delivery, which is a $9.95 savings per order. Plus, you'll benefit from exclusive rewards, monthly deals, and more ways to save.
We have answers to many questions on our FAQ page. If you can't find your answer there, our Hy-Vee Customer Care team is available to help by calling 800-772-4098 or emailing [email protected].
Your products may not show up for several reasons:
-
If we do not have images or data for your products, your products will not be merchandised online.
-
If you are not logged in to your account, you will only see a sample of the products available.
-
Once you log in to your account, you will view products available at the store location selected, but not all products sold by Hy-Vee.
Syndigo is our preferred supplier of images and product data. Learn about our partnership with Syndigo here.
For just $12.95/month or $99/year, Hy-Vee PERKS Plus members receive:
-
Unlimited free deliveries, with no minimum purchase required*, where available.
-
Free 2-hour express pickups (normally $9.95 per pickup).
-
Additional fuel savings for in-store or online purchases from main-store transactions, including Hy-Vee Drug Stores, Hy-Vee HealthMarkets, and Hy-Vee Fast & Fresh locations. Some exclusions apply. Fuel savings are granted in the following increments for a single transaction:
-
Spend $50, earn 10¢
-
Spend $100, earn 20¢
-
Spend $200, earn 50¢
-
A personal shopper who will provide real-time feedback while they shop for your order.
*No minimum purchase required. However, a $5.99 service fee will be applied to delivery orders under $29.99.
There is no minimum purchase required for pickup orders.
-
Log into your Hy-Vee account (or create an account if you are a new user).
-
At the top of the page, change your shopping preference from "Pickup" to "Delivery."
-
Enter the delivery address to confirm if it's eligible for delivery.
Grocery delivery availability varies by store. We review our grocery delivery locations on an ongoing basis and are working to add more delivery areas each week. After checking your delivery address for availability, please reach out if you have additional questions, and we will be happy to help.
The fulfillment store for deliveries is determined by your delivery address. If two or more stores support your address, you'll receive the opportunity to choose the fulfillment store.
Your personal shopper will text you using the phone number you provide when you checkout. You can opt out of messaging by texting the word "stop" as a reply to the first message.
Visit Hy-Vee.com/Plus to sign up and learn more details about the program. You also can sign up at your local Hy-Vee by scanning one of the QR codes on the Hy-Vee PERKS Plus signage. To scan a QR code, open the camera on your phone and point it at the QR code. Once your phone reads the QR code, you should see a pop-up message. Tap the message to be directed to the site. If you have additional questions about the program or need help signing up, contact the Hy-Vee Customer Care team by emailing [email protected].
QR codes are small black and white squares that work like barcodes. Look for a Hy-Vee PERKS Plus sign in the store, and you'll notice a small black-and-white square code. Open the camera on your phone and point it close to the code. Once your phone recognizes the code, you should see a pop-up message. Tap the message, and you will be directed to the membership sign-up page.
Memberships must be purchased in full upon signing up at Hy-Vee.com/Plus. You can purchase an annual or monthly membership online using a debit or credit card or a $99 Hy-Vee gift card for annual memberships. Monthly memberships automatically renew every 30 days, starting from the date you first purchased the membership. Yearly memberships automatically renew on the anniversary of the initial purchase date.
You will receive a confirmation email that includes your receipt and tells you how to start taking advantage of your new benefits. You can print this email as a receipt for your records.
Hy-Vee PERKS Plus memberships make great gifts! Purchase a $99 Hy-Vee gift card to give, and the recipient can start taking advantage of the benefits as soon as they sign up. Hy-Vee PERKS Plus gift cards can be purchased in store and online.
Yes, you will need to sign up for a PERKS card to purchase a PERKS Plus membership.
Linking a Hy-Vee PERKS card will allow you to take advantage of the extra Fuel Saver rewards and exclusive offers you get as a Hy-Vee PERKS Plus member. Link your cards together here. Once linked, you can use your Hy-Vee PERKS card in store and online to redeem the additional rewards and perks you get as a Hy-Vee PERKS Plus member.
Yes, you can still provide your phone number to redeem any benefits or rewards on in-store purchases. For online purchases, we will automatically redeem your benefits or rewards as long as you have linked your Hy-Vee PERKS card to your online account. You can link your Hy-Vee PERKS card to your account here.
No, but some benefits may be exclusively available through the Hy-Vee mobile app. Learn more about the Hy-Vee mobile app here.
You can cancel your membership at any time. If you cancel within 30 days and have not used any membership benefits, you will be eligible for a full refund. If you have used a membership benefit or have been a member for 30 days or more, you will not receive a refund. We will, however, cancel your auto-renewal, and you may continue to use your member benefits until your membership expires.
No, but you can cancel within 30 days and be eligible for a refund if you have not used any membership benefits.
Yes! You can link one other member of your household to your Hy-Vee PERKS account within the "My Account" tab on Hy-Vee.com. Once you are linked and have purchased a Hy-Vee PERKS Plus membership, you and your other household member will be able to earn additional Fuel Saver rewards for $50+ transactions and share many of the other membership benefits! Free 2-hour express pickup and free delivery benefits are exclusive to the member who purchased Hy-Vee PERKS Plus.
Yes, your monthly membership will renew every 30 days from when you initially purchased the membership. Yearly memberships automatically renew on the anniversary of the purchase date. You will be notified in advance before your membership renews. If you cancel your membership any time before the renewal date, it will not automatically renew.
Log in to your account and select the "My Account" tab to view your account details.
There is no change to our Hy-Vee PERKS program. You can still scan your Hy-Vee PERKS card at checkout to earn Fuel Saver rewards when you purchase qualifying items. Some exclusions apply. Fuel Saver rewards will automatically be redeemed online as long as your online account is linked to your Hy-Vee PERKS membership.
Some items are excluded from earning Fuel Saver rewards, such as tobacco, fuel, postage, lottery tickets, and gift cards, to name a few. Please view our Hy-Vee PERKS FAQs for a full list of exclusions.