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Login Troubleshooting

If you are having trouble logging into your My Hy-Vee account, the top things to check are:

  1. Re-enter your login credentials to make sure your email address is correct and password is spelled correctly. Remember that passwords are case-sensitive.
  2. Cookies are required. Check your browser settings to make sure you are accepting cookies.
  3. Having javascript disabled can cause issues. This typically only affects when you use the enter/return key on the keyboard. Try using your mouse to click on the sign-in button. That will work regardless of javascript being disabled or not.
  4. Some firewalls (e.g., eTrust Personal Firewall) block you from logging in. Try disabling your firewall and logging in. If this works, your firewall is causing the issue.
  5. Clear your cache. Learn how to do that for any browser

Helpful Hy-Vee password reminders—your password must:

  • be at least 8 characters long
  • and use 2 or more of these:
    • at least one number
    • at least one capital letter
    • at least one special character [email protected]#$%^

If you have tried all of the above and still need assistance, please contact Hy-Vee Customer Care.


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