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Login Troubleshooting

If you are having trouble logging into your My Hy-Vee account, the top things to check are:

  1. Re-enter your login credentials to make sure your email address is correct and password is spelled correctly. Remember that passwords are case-sensitive.
  2. Cookies are required. Check your browser settings to make sure you are accepting cookies. For detailed instructions on checking your cookies settings, click here.
  3. Having javascript disabled can cause issues. This typically only affects when you use the enter/return key on the keyboard. Try using your mouse to click on the sign-in button. That will work regardless of javascript being disabled or not.
  4. Some firewalls (e.g., eTrust Personal Firewall) block you from logging in. Try disabling your firewall and logging in. If this works, your firewall is causing the issue.
  5. Clear your cache. If you would like information on how to do that for all browsers, click here.

If you have tried all of the above and still need assistance, please contact Hy-Vee Customer Care by clicking here.


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