Frequently Asked Questions
I'm not a current Fuel Saver + Perks® member. How do I sign up?
Step 1: Grab a card at the Customer Service counter of your local Hy-Vee or Hy-Vee Gas.
Step 2: Download the Hy-Vee app to activate your card OR activate it online at hy-veeperks.com.
What does it cost to sign up for the Hy-Vee Fuel Saver + Perks® program?
It's free – it costs nothing to become a Fuel Saver + Perks® member.
Can I use my Hy-Vee Fuel Saver + Perks® card immediately?
You can earn fuel discounts immediately. However, you will need to enter your information — first and last name, address, telephone number and email address — to activate the Hy-Vee Fuel Saver + Perks® card and start redeeming fuel discounts and earning and redeeming perks. You can activate your card on your Hy-Vee app or at hy-veeperks.com.
I have the old red Fuel Saver card. Can I continue to use that?
Yes, but you will only be able to take advantage of fuel savings. To unlock perks, like discounts on groceries, you'll need to activate your new Hy-Vee Fuel Saver + Perks® card on your Hy-Vee app or at hy-veeperks.com.
What exactly are the “perks”?
As a Hy-Vee Fuel Saver + Perks® member, you will receive special offers, digital deals targeted to your shopping list, surprise savings and the chance for random perks such as free products, vacation packages or even a car. These special offers and surprise savings will be loaded to your card. Simply swipe your card to redeem.
How do I receive perks?
Scan your Fuel Saver + Perks® card to be eligible for exclusive offers just for you and to enter drawings for random perks. Some offers will be redeemable at the cash register or on the next visit to the store. Recipients of giveaways are randomly selected.
How do I earn fuel discounts?
Once you have activated your Hy-Vee Fuel Saver + Perks® card, you earn fuel discounts by purchasing eligible products in store and scanning your Fuel Saver + Perks® card or provide your phone number at the time of purchase. You can also earn online through Aisles Online by logging into the Aisles Online account associated with your card at the time of each online purchase. Look for the Fuel Saver promotional items by finding the Fuel Saver icon online, on store shelf signs or in our weekly ad. Fuel discounts will be loaded to your card automatically with each eligible purchase. By using your card, you'll also be eligible for other perks and rewards.
Are there items excluded from earning Fuel Saver fuel discounts?
Yes, the purchase of the following items are excluded or restricted in some way: alcohol, tobacco, fuel, price-controlled milk products, kerosene, insurance or any other third-party payments for prescription drugs or other products or services, co-pays and deductibles for government-funded benefit programs (where prohibited), postage stamps, lottery tickets, money orders, money transfers, pre-paid debit card, gift-card purchases, amusement or entertainment tickets, fundraising activities (script program), donations, taxes, returned check service fee, Joe Fresh clothing and accessories, and items prohibited by law. Other restrictions may apply, see stores for details.
If the Fuel Saver offer is for multiple items, do I have to purchase that entire quantity to earn a discount?
No, it depends on the promotion. For example, if the advertised Fuel Saver discount offer is 10¢ per gallon for a purchase of 10 like items, you must purchase all 10 like items to receive the full 10¢ discount. If only three like items are purchased, the discount would be 3¢ per gallon. Some promotions do require the purchase of a certain number of items to be eligible.
How do I redeem my fuel discounts?
At the pump, swipe your Hy-Vee Fuel Saver + Perks® card or mobile app before pumping your gas. Some pumps also allow you to scan your Hy-Vee mobile app before pumping your gas. The price rolls back at the pump. You can also scan your card when paying for fuel inside the gas station. Some gas stations also allow you to scan your Hy-Vee mobile app in-store.
Where do I redeem my fuel discounts?
Go to any Hy-Vee Gas, Hy-Vee Fast & Fresh, Casey's or participating Shell or Kwik Trip station. Use our gas station finder to locate the nearest participating stations: hy-vee.com/stores/gas-finder.
Do fuel discounts expire?
Yes. Each Fuel Saver discount earned will expire 30 days after the date of purchase of the eligible Fuel Saver item. You will be able to check your balance and track expirations in the Hy-Vee app or at hy-veeperks.com when the card is activated.
Where do I find my available Fuel Saver balance?
Fuel Saver item discount and balance information will appear on your receipt. You can also check your balance by logging in to your My Hy-Vee account in the Hy-Vee app or on hy-veeperks.com. You can also call the Hy-Vee Fuel Saver + Perks® helpline: (800) 232-2580.
How many times can I redeem my fuel discounts?
Your balance resets to zero after each redemption, regardless of the number of gallons purchased. Fuel Saver discounts can only be used on one vehicle and cannot exceed 20 gallons per redemption transaction.
What if my Fuel Saver discount is more than the price of fuel? Do I get my gas for free?
Discounts cannot reduce the price below a minimum per-gallon price, which typically ranges from $0.019 and $0.109, depending on the pump. For example, if you have $4 per gallon in discounts and gas is $3.51 per gallon, the pump rolls back to a minimum and the excess discount of $.49 per gallon will remain in your account and can be used on a future transaction. Expiration rules apply.
Can I use my Fuel Saver discounts on multiple transactions at the same time?
No, you can only apply your Fuel Saver fuel discount to one transaction. If you scan, swipe or enter your Fuel Saver account to simultaneous fuel transactions it can lock your account for up to 20 minutes.
Can I add another card to my account or link accounts?
Multiple cards with separate account numbers can be linked to accumulate discounts, which are redeemed in one transaction. You can get an additional card at your store. To link cards, call the Hy-Vee Fuel Saver + Perks® helpline: (800) 232-2580.
How do I update my account information?
You can update your contact information in the Hy-Vee app or at hy-veeperks.com.
Will I be able to link the Hy-Vee Fuel Saver + Perks® card to my Fuel Rewards Network account?
Yes, you can link your Fuel Saver + Perks® card to your Fuel Rewards Network (FRN) account. Visit FuelRewards.com to sign in to your account and link your Hy-Vee Fuel Saver + Perks card.
Whom do I contact if I lose my card, have questions about perks or need to make changes to my account?
Visit hy-veeperks.com to learn more. You will find answers to questions, can activate a new card and can update your information on our website. If you still have questions, our Hy-Vee Fuel Saver + Perks® helpline, (800) 232-2580, is staffed 24/7 except holidays. You can also email inquiries to [email protected], or contact us via Live Chat. The Customer Service counter at your Hy-Vee store can also answer questions about the Hy-Vee Fuel Saver + Perks® program.
Am I excluded from earning Fuel Saver discounts on pharmacy purchases if I have federally funded insurance, such as Tricare, Medicare, or Medicaid?
No, you are not excluded from the Fuel Saver + Perks® program. Federal law requires that we limit the rewards you may earn up to $3.50 cents/gallon (for up to 20 gallons) per year per patient and up to $0.75 cents/gallon (for up to 20 gallons) per transaction from the pharmacy department. Remember, this limit only applies to rewards gained through the pharmacy department. You can continue to gain unlimited Fuel Saver discounts on purchases outside of the pharmacy department. Promotions on pharmacy and other items in store are subject to change, please see store for current Fuel Saver + Perks® offers.
If I have coverage under the Federal Employees Health Benefit Program, are there limits on the Fuel Saver + Perks® discounts and perks I can earn on pharmacy purchases?
No. Individuals with health benefits provided under the Federal Employees Health Benefits Program may participate in the Fuel Saver + Perks® program and are not subject to the limitations that apply to federally funded insurance. Promotions on pharmacy and other items in store are subject to change, please see store for current Fuel Saver + Perks® offers.
If I have federally funded insurance but I pay cash for my prescription, are there still limits on the Fuel Saver + Perks® discounts and perks I can earn from pharmacy purchases?
Yes. Federal laws prohibit pharmacies from providing incentives to individuals who have federally funded insurance unless the incentives are limited to earning up to $3.50 cents/gallon (for up to 20 gallons) per year per patient and up to $0.75 cents/gallon (for up to 20 gallons) per transaction from the pharmacy department. These limits apply whether you pay cash for the prescription or have the prescription submitted to your insurance.
Can I participate in prescription transfer promotions if I have federally funded insurance?
No. Fuel Saver discounts cannot be earned for transferring a prescription if you have federally funded insurance.
What if I was a beneficiary of federally funded insurance, but now I no longer have federally funded insurance. Do I still have limits on the Fuel Saver + Perks® discounts and perks I can earn for pharmacy purchases?
If you were a beneficiary of a federally funded insurance program within the last 6 months, the limits on pharmacy promotions will apply. After 6 months without federally funded insurance, the limits will no longer apply.
What if one of my family members has federally funded insurance, but I have commercial insurance. Can we use the same Fuel Saver + Perks® Card to earn discounts and perks?
Yes. We track the earned Fuel Saver discounts for each person using the same card. Individuals with federally funded insurance can earn up to $3.50 cents/gallon (for up to 20 gallons) per year per patient and up to $0.75 cents/gallon (for up to 20 gallons) per transaction from the pharmacy department. Patients who have commercial insurance can earn an unlimited amount in the calendar year.
When does my yearly balance renew for Pharmacy purchases (if eligible)?
Yearly balances renew on January 1st each year for all Fuel Saver discounts earned on pharmacy purchases per participant.
Can I use my Fuel Saver discounts earned on pharmacy purchases immediately?
There may be a delay in loading Fuel Saver discounts to your card. Once we validate the yearly transaction limit for your card users, you can start using your Fuel Saver discounts earned on pharmacy. We expect that this will take 24-48 hours in most cases.