Using Your Card
Q: How do I earn fuel discounts?
A: Once your Hy-Vee Fuel Saver + Perks® card is active, you can earn fuel discounts by purchasing eligible products in store and scanning your Hy-Vee Fuel Saver + Perks® card or providing your phone number at the register. You can also earn online through Aisles Online by logging into the Aisles Online account associated with your card with each online purchase. Look for the Fuel Saver promotional items by finding the Fuel Saver icon online, on store shelf signs or in our weekly ad. Fuel discounts will be loaded to your card automatically with each eligible purchase. And when you use your card, you'll also be eligible for other perks and rewards.
Q: If the Fuel Saver offer is for multiple items, do I have to purchase that entire quantity of those items to earn a discount?
A: It depends on the terms of the promotion. For example, if the advertised Fuel Saver discount offer is 10 cents per gallon for a purchase of 10 like items, you must purchase all 10 like items to receive the full 10 cent discount. If only three like items are purchased, the discount would be 3 cents per gallon. Some promotions do require the purchase of a certain number of items to be eligible. Please check the signage in the store for specific details on each offer
Q: What exactly are the “perks”?
A: Hy-Vee Fuel Saver + Perks® members receive special offers, digital deals, surprise savings and the chance for bonuses like free products, vacation packages and other prizes. These special offers and surprise savings will be loaded automatically to your card; simply swipe your card to redeem.
Q: How do I receive perks?
A: Scan your Hy-Vee Fuel Saver + Perks® card to be eligible for exclusive offers and to enter drawings for random perks. Some offers will be redeemable at the cash register or on your next visit to your Hy-Vee store. Recipients of giveaways are randomly selected.
Q: How do I redeem my fuel discounts?
A: Simply swipe or scan your Hy-Vee Fuel Saver + Perks® card or mobile app before pumping your gas. The price will automatically roll back at the pump. You can also scan or swipe your card or app when paying for fuel inside the gas station and the discount will be reflected in your total purchase price.
Q: Where do I redeem my fuel discounts?
A: You can redeem your discounts at any Hy-Vee Fast & Fresh location, any Hy-Vee Fast & Fresh Express, Hy-Vee Gas, Casey's or participating Shell or Kwik Trip station. Use our gas station finder to locate the nearest participating stations: hy-vee.com/stores/gas-finder
Q: Do fuel discounts expire?
A: Each Fuel Saver discount earned will expire 30 days after the date of purchase of the eligible Fuel Saver item. You can check your balance and track expirations in the Hy-Vee app or at hy-veeperks.com at any time.
Q: Where do I find my available Fuel Saver balance?
A: Fuel Saver item discount and balance information will appear at the bottom of each receipt when you've used your Hy-Vee Fuel Saver + Perks® card. You can also check your balance by logging in to your My Hy-Vee account in the Hy-Vee app or on hy-veeperks.com. You can also call the Hy-Vee Fuel Saver + Perks® helpline at (800) 232-2580.
Q: How many times can I redeem my fuel discounts?
A: Your Fuel Saver balance resets to zero after each redemption, regardless of the number of gallons purchased. Fuel Saver discounts can only be used on one vehicle and cannot exceed 20 gallons per redemption transaction.
Q: What if my Fuel Saver discount is more than the price of fuel? Do I get my gas for free?
A: Fuel saver discounts cannot reduce the price below a minimum per-gallon price, which typically ranges from $0.019 and $0.109, depending on the pump. For example, if you have $4 per gallon in discounts and gas is $3.51 per gallon, the pump rolls back to a minimum and the excess discount of $.49 per gallon will remain in your account and can be used on a future transaction. Expiration rules will still apply to those discounts.
Q: Can I use my Fuel Saver discounts on multiple transactions at the same time?
A: No, you can only apply your Fuel Saver fuel discount to one transaction. If you scan, swipe or enter your Fuel Saver account for simultaneous fuel transactions it can lock your account for up to 20 minutes.
Q: Are there items excluded from earning Fuel Saver fuel discounts?
A: Yes, the purchase of the following items are excluded or restricted in some way: alcohol, tobacco, fuel, price-controlled milk products, kerosene, insurance or any other third-party payments for prescription drugs or other products or services, co-pays and deductibles for government-funded benefit programs (where prohibited), postage stamps, lottery tickets, money orders, money transfers, pre-paid debit card, gift-card purchases, amusement or entertainment tickets, fundraising activities (script program), donations, taxes, returned check service fee, Joe Fresh clothing and accessories, and items prohibited by law. Other restrictions may apply; see stores for details.